Meals on Wheels – Sherwood District

OUR MEALS ARE:

frozen main meals, soups and desserts delivered to your door, by our volunteers, between 8.30 and 10am on Mondays, Wednesdays and Fridays

available in gluten free, dairy free, vegetarian, pureed, diabetic and other allergy-free options

served in disposable, microwavable and oven safe meal container

There are no contracts and no delivery fees. Just great meals and great service!

ADVOCACY

You can use an advocate on your behalf at Meals on Wheels. This could be a family member, friend or advocacy service.

If you need help finding an advocate, contact:
Aged and Disability Advocacy Inc (ADA)
National Aged Care Advocacy Program (NACAP)
Aged Care Quality and Safety Commission
Queensland Advocacy Incorporated
NDIS Quality and Safeguards Commission

TRANSLATION SERVICES

For help with translation in languages other than English, contact the Translating and
Interpreting Service on 131 450.
An interpreter can then help you talk to My Aged Care.
For in-person sign language and video remote interpreting, contact Auslan Connection
on 3892 8552 or interpreter.bookings@deafservices.org.au
For relay calls, ‘voice to text’ or ‘text to voice’ and ‘AUSLAN to English’ or ‘English to
AUSLAN’, visit the National Relay Service website.
For large print or braille documents, contact My Aged Care on 1800 200 422.

PRIVACY,COMPLAINTS & FEEDBACK

We are committed to protecting and upholding the right to privacy of clients, staff, volunteers, management members and representatives of agencies we deal with.
We are also open to receiving complaints and feedback from our clients and agencies. Complaints can be made verbally or in writing, are recorded on our complaints register and followed up via our complaints process. You will be kept informed of the progress.

You can also make a complaint to the Aged Care Quality and Safety Commission. Contact the Commision at agedcarequality.gov.au under ‘making a complaint’ or phone 1800 951 822.
Written complaints should be addressed to:
Aged Care Quality and Safety Committee
GPO Box 9819
(your capital city, state or territory, and postcode)
Printed copies of our Privacy, Complaints and Feedback Policies are available at our office.

IMPORTANT CONTACTS

Emergency
Police Link
13 HEALTH
Lifeline
Beyond Blue
Covid 19
Seniors Enquiry Line
Dementia Australia
Carer’s QLD

My Aged Care
Aged Care Quality & Safety Commission
NDIS Commission
Elder Abuse Prevention Helpline
Department of Veteran’s Affairs
Meals on Wheels Queensland
Translating & Interpreting Services
Domestic Violence Helpline

Meals on Wheels – Sherwood District